Customer Care


Shipping

All orders placed on Monday, Tuesday, Wednesday, Thursday and Friday will be processed and shipped within 24 hours.

Australian distribution centre is coming soon.

NEW ZEALAND

We offer a flat rate of $8 for shipping within New Zealand (orders below $100).

We offer free shipping for all domestic orders over $150.

All domestic orders will be sent using NZPost via track and trace.

Please note we are unable to send to PO boxes.

Delivery can take 1 – 3 business days depending on your location or you can pay extra for an express overnight courier option.

AUSTRALIA

We offer a flat rate of $25 for international orders to Australia.

We offer free shipping for all orders to Australia over $150.

International orders will be shipped via NZPost/DHL International Courier.

Delivery can take 1 – 5 business days from date of pick up, depending on your location. Items are shipped DDU (Delivery Duty Unpaid) so you may have to pay import duties, customs and local sales taxes to release your delivery. Policies vary by country so please check with your customs office.

REST OF THE WORLD

We offer a flat rate of $45 for all international orders.

International orders will be shipped via NZPost/DHL International Courier.

Delivery can take 2 – 7 business days from date of pick up, depending on your location. Items are shipped DDU (Delivery Duty Unpaid) so you may have to pay import duties, customs and local sales taxes to release your delivery. Policies vary by country so please check with your customs office.


TRACKING

You will receive a tracking number once your order has been dispatched.

Returns & exchanges

Our returns and exchange policy is only applicable to products purchased from The Art of Living online store.

1. If you are not completely satisfied with your purchase you can return it for a full refund or exchange within 5 days. Please allow 7 days for processing and understand that we cannot refund the cost of returning products to us. Please make sure sufficient care is taken in protecting the items during the return as we will not be able to refund items received broken.

2. All items must be returned unused, unaltered and in its original packaging.

3. Please contact studio@theartofliving.co for your returns authorisation number within 5 days of receipt prior to returning your item.

Our returns address:

The Art of Living
4-19 Southwark St
Christchurch
New Zealand 8011

4. Exchanges are subject to availability however we will always do our best to accommodate you. The Art of Living will cover the cost of sending the new item to you but you will be responsible for the return shipping costs.